Support
Help with the Regular app for guests and the Regular for Business app for venues.
Contact us
Write to us and we reply within two working days. For privacy requests, use the privacy address.
For guests
How do I collect a stamp?
Open Regular and tap the code button, then show the code at the counter. If the camera can’t read it, staff can type the 6-digit number under the code.
Can I use Apple Wallet or Google Wallet instead?
Yes. Scan the venue’s counter sticker and add the card to your Wallet. Stamps update on the pass automatically.
How do I delete my account?
In the Regular app: Profile › Privacy › Delete account. Your account, cards and visit history are deleted.
How do I get a copy of my data?
In the Regular app: Profile › Privacy › Export my data.
I stopped getting offers. Why?
Check Profile › Notifications in the app and the notification settings for Regular on your phone.
For businesses
How do I set up the counter?
In Regular for Business: Manage › Counter device, pick the location, then each staff member signs in with their own 4-digit PIN.
A stamp went to the wrong guest. Can I undo it?
Yes, within 5 minutes: tap Undo on the confirmation screen, or in Last scans on a counter tablet.
How do I add staff?
Manage › Locations & staff › Invite staff by link. Staff open the link and choose a PIN.
How do I delete my business account?
In Regular for Business: Manage › Delete account. It asks for your password, cancels the plan and deletes the venue.
I forgot my password.
On the sign-in screen tap “Forgot your password?” and we email you a 6-digit code.